Please allow 3-5 business days for your order to be processed. Once an order has been processed it can not be changed or canceled. Please contact customer service within 24hrs for changes or cancellation.
All custom crowns will take 7-14 days for production not including shipping time.
Due to the nature of our products, all sales are final. As our hair products are hygienic items, we are unable to accept returns or offer refunds once the product has been opened or used. This policy is in place to ensure the safety and satisfaction of all our customers by guaranteeing that the products they receive have not been previously worn or tampered with.
However, we understand that customer satisfaction is a top priority. If you receive a product that is defective or incorrect, we are happy to address the issue. To initiate a review, you must contact us within 24 hours of receiving your order with your order number and photos of the product in its original, unused condition.
The longevity of our hair products depends on which collection you select and how well the hair is maintained. On average, our hair can last anywhere from 1 to 5 years with proper care and attention.
For our standard collections, the hair can last up to 1 to 2 years. This range accounts for daily wear and styling, as well as how well the hair is cared for over time. Regular maintenance such as gentle washing, conditioning, and avoiding excessive heat styling will help prolong its lifespan.
For our premium or luxury collections, the hair can last between 3 to 5 years. These collections feature high-quality virgin or raw hair, which is known for its durability and natural resilience. With the right care, this hair can maintain its softness, luster, and overall quality for several years.
Care Tips for Maximizing Longevity:
1. Gently wash and condition the hair regularly using sulfate-free products.
2. Minimize heat styling or use a heat protectant to avoid damage.
Store the hair properly when not in use to prevent tangling or matting.
3. Avoid over-manipulation and excessive coloring or chemical treatments.
By following these guidelines, you can ensure your hair remains in great condition for the longest possible time. Whether you choose a standard or premium collection, the durability of our products ensures a great investment in quality and style.
Virgin hair refers to human hair that has never been chemically processed, meaning it hasn't undergone any treatments like dyeing, bleaching, perming, or straightening. It is harvested from a single donor, ensuring that all strands are of the same origin.
Key Features:
1. 100% natural, with cuticles intact and aligned in the same direction.
2. Typically softer and shinier because it hasn't been exposed to harsh chemicals.
3. Can last up to a year or more with proper care since it’s in its purest form.
4. It can be dyed, styled, and treated like natural hair without losing its quality.
Mink hair is often a term used to describe hair that is luxuriously soft, silky, and lustrous. It doesn’t actually come from minks (the animal); instead, it's human hair with a particular silky texture.
Key Features:
1. Known for its ultra-smooth and shiny appearance.
2. Often compared to virgin hair but with a softer feel, making it feel more luxurious.
3.Usually slightly thicker and heavier than virgin hair, providing more volume.
4. Can be styled and dyed, but it may have undergone minimal processing to achieve its signature shine and softness.
Raw hair is completely unprocessed human hair, similar to virgin hair but with even stricter standards. It's directly cut from a donor without any treatment whatsoever. It is the purest form of hair you can buy.
Key Features:
1. Has not been steam-treated or altered in any way. It’s just cleaned and wefted.
2. Very durable and long-lasting, often lasting up to two or more years.
3. The texture is more natural and may vary slightly depending on the donor's hair type.
4. Requires more maintenance since it behaves just like natural hair, but it holds up better for heat styling and other treatments.
Our hair is ethically sourced from Southeast Asia, a region known for providing some of the highest quality hair in the world. We work closely with trusted suppliers who ensure that the hair comes from young, healthy donors, typically ranging from their late teens to early twenties. This ensures that the hair we provide is in its most natural and strongest state, offering exceptional durability, shine, and softness.
By sourcing our hair from Southeast Asia, we are able to offer natural textures that are thick, lustrous, and versatile, making them ideal for various styling options. Each bundle is carefully selected and inspected to meet our high standards of quality, ensuring that our customers receive only the best, unprocessed human hair.
Our commitment to ethical sourcing means that all donations are made voluntarily, and the donors are compensated fairly. This process ensures a sustainable supply chain while supporting the local communities involved.
With this focus on quality and ethical practices, you can feel confident that the hair you purchase from us is not only beautiful but also responsibly sourced.